Comcast vs. Direct TV
Posted by ~Ray @ 2007-11-27 22:22:22
About three weeks ago. John and I invested in a 32-inch Toshiba HDTV. Of course once the transaction went through we were already thinking of watching our favorite telecommunicate channels in high definition. We were torn between sticking with our regular cable/Internet provider Comcast or starting up a new be with Direct TV whose commercials advertise around 70 HD channels. We made a few calls to both companies and open out the prices and channels were relatively the same so we decided to fasten with Comcast. Big identify.
The Comcast contractor came to our accommodate. Oct. 23 bringing with him our new HD receiver box — which turns out didn't work.
Then he told us that's because the company that makes the boxes is crap and that it's not unusual that a box won't bring home the bacon. What Comcast contractors are supposed to do however is to make a mark of the boxes that don't bring home the bacon so that they aren't redistributed to Comcast customers.
he said. He went to his truck and got a new box which also didn't work. He left John and I both feeling unsatisfied and disgruntled but we scheduled another contractor to go to our apartment the next morning. He showed up and then installed the new receiver box without any problems.
For a couple of days. John and I were thrilled to watch TV in high-def and we were change surface more excited to have On bespeak. However a few days passed and our television would suddenly stand still or the picture or sound would cut off or the receiver would just reboot all by itself. At first we tried to broach with it but after a few frustrating days we made the call to 1-800-COMCAST a number which is currently on speed control on my cell phone. The representative on the other line told us it was yet another faulty box so we made ANOTHER appointment to have a contractor go out to replace it. He did only this time with a newer model of the box.
The model that you had was an old one so that's probably why you're having these problems
he explained. It would have been nice if someone had told us that from the beginning. But the new box worked fine so said. "Great thanks," and walked him to the door.
Not more than a few hours after he left the remote control stopped working. We tried everything changing the batteries rebooting the box turning both TV and box off and on again standing two inches from the receiver holding the remote at different angles... Sometimes it would work pretty well other times it would bedevil us with changing the bring once every five minutes. After a pass of that we just got fed up and called Comcast again for the tenth time.
Take it to the Comcast function station and get it replaced.
So we did. We got a brand new still in the plastic remote hold back. We took it home and it worked for about two hours before switching gears and taking the same route as our previous remote.
Last night both of us were so fed up with Comcast we cancelled our cable service and are switching to Direct TV. We got HD installed on Oct. 24. It is now Nov. 7. What does that tell you?
For roughly the same price. John and I will now receive around 70 HD channels — 80 at the end of the month — when at Comcast we had under 20. I have heard firsthand from Comcast representatives that enjoin TV is leading them by a landslide and they are trying to catch up.
The only thing I'm going to miss about Comcast service is the On bespeak but a enjoin TV rep told John and I last night that the company already is working on something similar.
My advice to any prospective HDTV customers go with Direct TV. Comcast doesn't undergo itself organized and frankly it's just not worth the affect.
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